![]() San Jose, CA 95134 General Administration, Customer Service, Client AccountsĨ:00 AM to 5:00 PM daily (Closed Major Holidays) Log on to MyACCESS Online to view your client account balance, transactions, one-time deposits, and set up auto deposits. First Street, San Jose, CA 95134 or by email at (See Rider’s Guide for additional information)Īll customers are required to reapply at the end of their eligibility certification period. If you do not agree with your eligibility determination you are welcomed to appeal your eligibility determination within 60 days from the date on your eligibility determination letter in writing to 3331 N. If you are found ineligible it is based on the information you provided, and it was determined that you have the mobility necessary to use bus and light rail. Temporary means you only require ACCESS paratransit services for a short period of time while you recover, stabilize your condition, or other short-term circumstances. So, an ACCESS representative will not deny a trip because of your eligibility conditions, but we encourage you to take the bus when you can but are welcome to book with ACCESS paratransit when you need to. Currently you decide when you can take the bus and when the need a paratransit trip. On your determination letter it will state under what conditions you can use ACCESS paratransit. When you are unable to make a trip on the bus or light rail you may book that trip on ACCESS paratransit. You can be granted unconditional eligibility which means there are no conditions where you can take bus or light rail for your trips, so you can use ACCESS paratransit services anytime.Ĭonditional eligibility means there are sometimes where you can take bus or light rail, and there are other times where you cannot. Your eligibility determination is based on the information you or your legal representative provided us on your Data Card and phone interview. To request a Data Card by mail call eligibility at (408) 321-2381. If you are the applicant’s conservator, guardian, or legal representative please provide supporting documentation with the Data Card. Please note that having a medical condition or a disability does not automatically qualify you for ADA eligibility.Īny individual with a disability, interested in ADA paratransit services are required to go through our eligibility certification process, which includes a one-page Data Card following by a phone interview. Eligibility is not based on your age, economic condition, or inability to drive an automobile. VTA ACCESS Paratransit is intended to serve as a "safety net" for individuals who, because of their disabilities, are unable to use fixed route bus or light rail.Įligibility is based upon your functional ability to use the bus or light rail system, some or all of the time.
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